Shipping, Returns and Exchanges
So what's your excuse?
Unsure? Try it out, if it's not your cup of tea, send it back. But we do have some answers regarding shipping and returns here.
What shipping methods are available?
US domestic standard shipping (3-5 days not including Sundays): $4.99 USD. FREE for all US order> $50.00 USD.
US domestic express shipping (1-2 business days): $14.99 USD. FREE for all US order> $100.00 USD.
International standard shipping (5-20 business days): $14.99 USD. FREE for all international order> $100.00 USD.
We ship domestically via USPS priority, internationally via USPS, FedEx or UPS.
For orders over $300 USD, signature will be required.
How long will it take to get my package?
In stock items (excluding pre-orders) will generally be dispatched within two business days. Shipping time varies depending on country and region.
Orders within the US will generally arrive within 7 business days of purchase for standard shipping, and within 3 days for express shipping.
Do you ship internationally?
We ship world wide via USPS, Fedex and UPS. Standard international shipping $14.99 USD, FREE for all orders over $100 USD.
Please note that we cannot ship international to P.O Boxes, as signatures are generally required. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Just to let you know.
What payment methods are accepted?
We accept most major credit cards, Apple Pay, PayPal, and ShopPay.
Can I return or exchange items?
Unused items can be returned or exchanged within 30 days of delivery ($5 USD shipping fee domestic, $15 USD for international). Items must be unused in the condition you received them and in original packaging. We cannot accept returns of used and/or damaged merchandise without original seals and packaging. To start a return, go to your customer account.
For questions regarding returns, please email returns@dinotcurated.com